Return & Refund Policy
Return & Refund Policy
Last updated: July 2, 2026
Our Promise
Every piece at Himalaya Alchemy is made with intention and care. If it doesn't feel right, we'll make it right.
14-Day Returns
You have 14 days from delivery to return your item. We believe you need time to feel whether a piece truly belongs with you.
To be eligible for a return:
- Item must be unworn, unused, and in its original packaging
- Contact us within 14 days of delivery to start the return
- Items must be shipped back within 21 days of delivery
- Return shipping costs are covered by the customer
30-Day Quality Guarantee
If your item has a craftsmanship issue within 30 days of delivery, contact us and we will repair or replace it at no cost to you. We'll cover return shipping on approved warranty claims.
This does not cover normal wear and tear, accidental damage, or loss.
After 30 Days
We offer paid repair services. Contact us for an assessment — you'll cover shipping both ways, and we'll quote any repair fees before proceeding.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Blessed or ritually consecrated pieces
- Custom or personalized orders
- Items marked as "Final Sale"
How Refunds Work
Once we receive and inspect your return, refunds are processed to your original payment method within 5–10 business days.
How to Start a Return
Email us at service@himalayaalchemy.com with your order number and a brief description of the issue. We'll take it from there.
Questions?
We're here to help before, during, and after your purchase.
Email: service@himalayaalchemy.com
Hours: Mon–Fri, 10:00–19:00 (Beijing Time, GMT+8)