Frequently Asked Questions

Orders & Shipping

1. Where do you ship from?

Our products are handcrafted in Tibet and Nepal. Orders are shipped from our fulfillment centers with full tracking.

2. How long does shipping take?

Standard shipping takes 7-14 business days to most countries. Express shipping is available at checkout.

3. Do you offer free shipping?

Yes! Free standard tracked shipping on all orders over USD.

4. How can I track my order?

Once shipped, you will receive an email with a tracking number and link.

5. Will I pay customs fees?

International orders may be subject to import duties. These are the buyer's responsibility.

6. What if my package is lost?

If not arrived within 30 business days, contact us for a resend or full refund.

Returns & Exchanges

7. Can I return my item?

Yes, within 7 days of delivery. Items must be unused and in original condition.

8. Who pays return shipping?

The customer, unless the item is defective.

9. How long for a refund?

Within 14 business days to your original payment method.

Products

10. Are your products authentic?

Yes. All items are sourced directly from master artisans in Tibet and Nepal.

11. Do you bless items?

Many items are blessed in local monasteries before shipment.

12. What materials do you use?

Tibetan Dzi agate, natural crystals, yak bone, Tibetan silver, and more - all from the Himalayan region.

Payments

13. What payment methods do you accept?

Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, and Shop Pay.

Contact

14. How do I contact you?

Email service@himalayaalchemy.com. We respond within 24 hours on business days.

15. Do you offer wholesale?

Yes! Visit our Wholesale page for more information.

16. Can I customize an item?

Absolutely! Contact us with your request.